Gennersales.com International Customer Feedback, Competition Results & News.
 

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Customer FeedbackCustomer Letters
 

Recovery CD`s

Welcome to the Genner Communications Feedback Page.

We would like to take this opportunity to thank our customers for their support & for the many kind comments received. Below is a small random selection from the many unsolicited comments which we received over the last 12 months.

Thank you again;   Kevin Genner

Hi Kevin,

rec'vd disks recovery was excellent, great service

Best regards

Alan

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Thank you very much for the delivery of the requested disks.  I will recommend your services to all of my friends and colleagues.  I am very grateful.

Beth McKendry

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Kevin

Thanks very much – received cds this morning

Great service

Regards

Bobby

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Hi

I ordered some disks from you for my HP computer my name is Chris Hamilton from Cheam and you kindly help me install them.  I just wanted to say a big thanks for that as I would not have known what to do, your after sales services is brilliant.  Everything is running smoothly.

Once again thanks for your help.

Regards

Chris Hamilton

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Hi there kevin

Just to let you know that the discs have been delivered today and there in and working great so many many thanks for your help.

p,s  I had never heard of you before and it was only by luck that I found you and I am glad I did.

Thanks Cliff

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Kevin:

Thank you very much.  A pleasure doing business with you and I have bookmarked your site for future purchases.

Gordon Hill

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super! thanks for all your help

regards

julie

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Hi Kevin

Just a quick belated e-mail to say thank you for such an excellent and quick response!

The CD’s worked perfectly and I’m sure I will find the 4th CD useful in the future!

By the way – living in Swindon I can vouch for the “Magic Roundabout” document contained in the “fun” section on that last CD – it is a bit of a “close your eyes” moment!

Thanks again

Mat

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Kevin,

 Thank you very much for the CD's. they arrived this morning which was great!!

Thanks,

Neil.

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Thanks very much. What an excellent service.

My best wishes to you.

from

David Marcer

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Thank you very much for your very prompt reply to my mail and for the disks that arrived today.  Within the hour the pc was up and running like new which is actually better than when I bought it.  Once again thank you, its nice to know that for some, customer service is still important, well done.

Rick

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absolutely fantastic response to my email request just days ago for 420.uk restore discs, outstanding work

M Jenkins

Thanks Kevin,

 I went ahead and ordered a set of generic CDs from you anyway. Very prompt service.

The product key sticker is still firmly attached to the laptop, so the reinstall has gone fine. (Apart from the modem, which has failed to find a driver. No big deal, don't think it's ever been used.)

Usual thing, the hard drive failed, which is easy to replace, but no sign of any recovery CDs. I'm just grateful your company provides this service otherwise it would mean the cost of XP on top.

Thanks again,

Brian

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Hello Kev,

Just wanted to thank you for all your help, as currently we seem to have the perfect outcome. I have reinstalled Windows using your disk, and all the drivers that I think I need. Wireless is working properly, so is hibernate/standby, multiple screen displays, the DVD writer, etc. etc. Plus no more warning messages that the disk is overheating, so maybe CheckDisk had deleted a file that manages the fan (I have noticed the fan is suddenly more active again). For now, it looks as though I've got a wonderfully clean and fast and damage-free machine. Long may it last!

Thank you so much, Kev. You are a life-saver.

Debora

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Hi Kevin

Replacements turned up today, worked fine, many thanks, I'll keep plugging you to everyone I talk to, you really do provide a first class service!! :-)

Cheers

Alex

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Received the restore cd's today many thanks for a super fast service

                                                                          Andrew Grice

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Hi Kevan Thanks for your e- mail received cds this morning and they cured my daughters ailing pc in no time many thanks for a brilliant service.A1

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THANK YOU FOR A MOST EXCELLANT AND HELPFUL SERVICE

REGARDS MIKE CRIPPS

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hello to-day i recieved my recovery disks for my emachines 610 and i am very satisfied and wish to congratulate you on your quick and speedy service as i recieved my disks 48 hours after i ordered them i will be telling all my friends and anyone who needs to know of your company.

I THANK YOU AGAIN

your vernon foster

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Thanks so much for  quick and speedy delivery of the recovery disk you sent me. I am now up and running on the computer again. I will recommend you to all my family and friends, and will come back to you for anything i need.

Once again a big thanks, Joanne Sandland

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Dear Kevin

                    Thank you for your time and your product you are a life saver didn't need to activate downloaded xp sp2 and baseline security analyzer works a treat.

                         Thank you again Regards John..

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Thank you for my Toshiba Recovery CD’s received next day.

Please to report successful recovery of my Laptop.

Also – big thank you for going against what PayPal advised – as in wait for funds to clear before you post … appreciate the trust you show in despatching straight away.

Cheers Folks !

Rgds, Ian.

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Hello,

Just wanted to thank Genner Communications for sending the discs out so quickly to fix my computer. It was fixed within 2 hours and I managed to save all my files............excellent!

Thanks again,

Steph Joynson (Mrs).

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Kevin & Co
 
I just wanted to thank you for the recovery disks you sent and the great technical support from Kevin afterwards.
 
I would reccommend you to anyone.
 
Many thanks
 
Kelv Williams

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THANKS FOR SUCH A GREAT SERVICE I HAVE JUST RECEIVED FROM YOU.
I ORDERED REPLACEMENT DISKS FROM YOU AND THEY ARRIVED THE NEXT DAY AND WHEN I HAD PROBLEMS I CALLED YOU GOT A GREAT RESPONSE FROM SOME VERY HELPFUL PEOPLE.
AND WHEN IT TURNED OUT I HAD GOT THE WRONG DISKS THEY ARRANGED TO SEND THE RIGHT ONES OUT AND AGAIN THEY ARRIVED THE NEXT DAY.
I WILL BE RECOMMENDING YOU TO OTHERS AND ONCE AGAIN THANKS FOR ALL YOU HELP.
 
RICHARD

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Hi,

Just a quick thankyou for the astoundingly fast service I received.

Paid for recovery CD's in the afternoon - I had them through my postbox the next morning. Many thanks, it got me out of a tricky situation and no doubt I will use your services again.

Regards,

Scott Haigh

I.T. Lincs Limited

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Thank you so much for the great service you gave me.
I ordered replacement disks and they arrived the next day and when i came across a problem with installing them I phoned for help and was sent disks to remedy this and they arrived the next day to.
 
all I can say is this is a great company you are running and one to be proud of as who ever you speak to they are helpful and always put the customer first.
 
Thanks
 
Dale